Get in touch
One address for everything, and a person answers. Putting the reason in the subject line helps make the first reply a useful one.
We reply on European hours, usually the same day and at most within two working days.
App support
Subject: Fitorex support or Medorax support. Tell us which phone you use, which app version and what you expected to happen.
A content correction
If a guide, a calculator or a recommendation no longer holds, send us the reference. Content fixes arrive as an update, with nothing to reinstall.
A security issue
Subject: Security. Tell us privately before publishing and we'll come back with a real fix timeline. No lawyers involved.
Press or partnerships
Subject: Press. Logos, descriptions and figures are in the brand kit; ask for anything missing.
Exercising your data rights
Almost everything you could ask us by email you can do yourself in two taps inside the app, and it's faster. Here's where:
| I want to… | In the app | By email |
|---|---|---|
| Download all my data | Settings → Privacy and data → Export | Yes, within 30 days |
| Delete my account and everything linked | Settings → Account → Delete account | Yes, subject "Delete account" |
| Erase my data but keep the account | Settings → Privacy and data → Erase everything | Yes, specifying which data |
| Correct something about me | Editable from your profile | Yes |